Frequently Asked Questions

What is the warranty on my countertop?

Plastic Laminate:
Most laminate manufactures have a limited 1 year warranty; please refer to manufacturer websites for brand specific warranties.

Solid Surface:
Warranties typically range anywhere from 10 - 15 years; please refers to manufacturer websites for brand specific warranties.

Quartz Products:
Warranties range from 10 year to limited lifetime depending on the brand; please refer to manufacturer websites for brand specific warranties.

Granite:
1 year installation warranty, even though granite is one of the most durable countertop surfaces it is a natural stone and cannot have a warranty placed on it.

What is a template?
A template is a pattern made of your future countertops that will be used to produce countertop to your specifications. Typically Maxwell Counters uses a laser template system for precision.

Can you make a template with existing tops in place?
Yes, only in rare cases do we require existing countertops be removed prior to template. We do ask that tops be cleared off prior to our arrival.

What are your lead-times?
From order through installation the process typically takes 3-4 weeks. This lead-time can vary depending on current work load.

Can I set hot things on my stone countertops?
We recommend that you DO NOT place hot things such as pots directly on any countertop surface. There is no such thing as an indestructible countertop, so why risk it?

What are the major differences between countertop materials?
Quartz: More consistent look than granite, typically gloss finish, little to no maintenance, NSF approved.

Granite: Natural beauty unmatched by any other product, does require periodic maintenance.

Solid Surface: Extremely versatile, low maintenance, typically matte or semi gloss finish, inconspicuous seams, avoid dark solid colors in high traffic areas.

Laminate: Priced for any home, widest color selection.

How much does a stone countertop weigh?
You can typically figure between 25-30 lbs per square foot for 3cm stone.

How much unsupported overhang can I have?
Solid Surface can have up to 12" of unsupported overhang; stone tops typically can go up to 15". You should never go beyond ½ of the supported top depth. For example: 24" of cabinets should not exceed 12" overhang. We will address overhang concerns or issues at the time of template.